What is covered under my plans “Development Hours”?
Development hours can be used on existing websites. Hours can be used to build custom site features, install and configure plugins, integrate APIs and third-party software, create new page templates, or update site content. Hours do not roll over month-to-month so it’s important to use them when possible.
What are my payment options?
We accept all major credit and debit cards including Visa, Mastercard, American Express, Discover. We may add other payment options in the future. Please let your Account Manager know if there are other payment types you’d prefer to use.
Am I obligated to sign a contract?
Only on new website builds and long-term agreements. Our Hosting and Management plans do not require you to sign a contract.
Will you build me a new website?
Yes. We offer expert-level WordPress development services based in the U.S. at super-competitive prices. To get started, choose a membership plan and allow up to two hours for a Web Design Expert to contact you.
What if I already have a website that I’m happy with?
That’s great! You can migrate your WordPress site to our servers. But, we do require your website to be hosted on our servers in order to guarantee page speed scores, mobile performance, security, and more. After you’ve signed up for a membership plan, log into your account, and fill out the Migrations Request form to initiate the migration. Or, share your WordPress Admin login details with your Dedicated WordPress Manager in your account dashboard.
Do you offer free migrations?
Yes. We will migrate your website from your current website to our high-performance, Managed Cloud Servers at no cost.
What security measures are taken to protect my website?
Your website is our top priority. We offer FREE 256 GB HTTPS Encryption, Web Application Firewalls, Malware Monitoring, OFFSITE File & Database Backups, Managed Plugin & Theme Updates, CDN Integration, Uptime Reports, and Server Monitoring. All with no extra charges.
What if I’ve already registered a domain name?
We will keep your domain registered with your preferred domain registrar, or we can transfer your domain to our servers at no additional cost. Your domain will remain registered to you either way.