Help Center

Find answers to all your service-related questions here. Select how you’d like to proceed.

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Log into your client dashboard to submit support requests and find important info about your site.

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Find Answers Now

Have questions about our platform or services? Check out our commonly asked questions to find answers now!

Commonly Asked Questions

Commonly Asked Questions

What are my payment options?

We accept all major credit and debit cards including Visa, Mastercard, American Express, Discover. We may add other payment options in the future. Please let your Support Agent know if there is another payment type you’d prefer to use.

Do I have to sign any contracts?

No, unless a pro-rated website payment plan is requested. Our monthly and annual plans do not require you to sign a contract and we offer a 30-day money-back guarantee for all new customers.

Do you offer any discounts on combined or annual plans?

Yes. We offer two FREE months when you choose any Annual Plan. We also offer bulk discounts on hosting when you host five (5) or more domains with Site Assembly.

What is the difference between Wordpress Hosting and Wordpress Support?

WordPress Hosting refers to “hosting” your WordPress website on servers that are built and optimized specifically for WordPress. Every WordPress site must be hosted somewhere. Without hosting, your website is inaccessible by the public.

WordPress Support includes answering commonly asked questions, troubleshooting errors on your WordPress site, updating themes and plugins, and ensuring your site is always working properly!

Will you build me a new website?

Yes. We offer expert-level WordPress development services based in the U.S. at super-competitive prices. To get started, choose a membership plan and allow up to two hours for a Web Design Expert to contact you.

What if I already have a website that I'm happy with?

That’s great! You can migrate your WordPress site to our servers. But, we do require your website to be hosted on our servers in order to guarantee page speed scores, mobile performance, security, and more.

After you’ve signed up for a membership plan, log into your account, and fill out the Migrations Request form to initiate the migration.

Or, share your WordPress Admin login details with your Dedicated WordPress Manager in your account dashboard.

Do you offer free migrations?

Yes. We will migrate your website from your current website to our high-performance, Managed Cloud Servers at no cost.

What security measures are taken to protect my website?

Your website is our top priority. We offer FREE 256 GB HTTPS Encryption, Malware Monitoring, OFFSITE File & Database Backups, Managed Plugin & Theme Updates, Cloudflare Integration, and Server and Site Firewalls.

What if I have already registered my domain?

We will keep your domain registered with your preferred domain registrar, or we can transfer your domain to our servers at no additional cost. Your domain will remain registered under your name either way.